Refund policy
At Nido Sleep, your comfort and satisfaction are our priority. If for any reason you are not completely happy with your purchase, we’re here to help.
✅ Returns
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You may request a return within 30 days of receiving your order.
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To be eligible, the item must be unused, clean, and in its original packaging.
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For hygiene reasons, products that show signs of use cannot be accepted.
💰 Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable.
🔄 Exchanges
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We only replace items if they are defective or damaged.
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If you need an exchange for the same product, contact us at nidosleepshop@gmail.com.
📬 How to Start a Return
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Email us at nidosleepshop@gmail.com with your order number and reason for return.
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Our team will provide return instructions and the shipping address.
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Pack the product securely and send it back to us.